Refund and Returns Policy

At Qiva Home, we value your satisfaction and want to ensure a smooth shopping experience. Please review our refund, exchange, warranty, and return guidelines below:
Eligibility for Refund: If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.

Condition: Items must be returned unused, in their original packaging, and in the same condition as when you received them.

Non-Refundable Items: Certain items may be non-refundable, such as customized or clearance items, unless they are defective or damaged.

Processing Time: Once we receive and inspect your returned item, we will notify you and process your refund within 7-10 business days. The refund will be applied to your original payment method.

2. Exchange Policy

  • Exchange Requests: If you need a different size, color, or item, you may request an exchange within 30 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Processing Time: Once we receive your returned item, we will process the exchange and ship the new item within 7-10 business days. If the item is unavailable, we will issue a refund.

3. Warranty

  • Product Warranty: All products purchased from Qiva Home are covered by a 6-month warranty against manufacturing defects. This warranty does not cover normal wear and tear, misuse, or accidental damage.
  • Claims: If you believe your product is defective, please contact our customer service team with your order details and photos of the defect. We will assess the claim and offer a replacement or refund if eligible.

4. Return Guidelines

  • Return Authorization: Before returning any items, please contact our customer service to receive a return authorization and instructions.
  • Return Shipping Costs: The customer is responsible for return shipping costs, unless the item is defective or incorrect. In such cases, we will provide a prepaid shipping label.
  • Return Window: Returns must be postmarked within 30 days of receiving your order.

Contact Us

For any questions or concerns regarding our Refund and Return Policy, please reach out to our customer service team.